F
FukuTokyo, Japan
日英バイリンガル カスタマーサポートスペシャリスト
Posted 6mo ago
At a glance
- Posted
- 22 April 2026
- Workplace
- Remote
- Type
- Full-time
- Level
- Mid level
- Country
- Japan
- Skills named
- customer support, technical support, ticketing
- Application form
- Workable
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Job Title: 日英バイリンガル カスタマーサポートスペシャリスト
Project: Smart Home Products
- Job Type: Full-time
- Work Setup: Remote
- Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Japan Time)
Job Overview
We are seeking a Japanese-English Customer Support Specialist to provide remote support for smart home products. The ideal candidate will assist customers with a variety of inquiries and technical issues, ensuring a high level of satisfaction.
Key Responsibilities
- - Handle customer inquiries through phone calls, email, live chat, and ticketing systems.
- - Support customers with questions related to products, orders, accounts, and after-sales services.
- - Provide basic troubleshooting for smart home products, including smart locks, cameras, and network devices.
- - Escalate complex technical issues to the appropriate teams when necessary.
- - Accurately record customer issues and resolutions in the support system.
Requirements
- - Professional or near-fluent proficiency in Japanese, both written and spoken.
- - Proficiency in English for internal communication.
- - Minimum of 2 years of customer service experience.
- - Technical support experience is preferred.
- - Familiarity with smart home products such as smart locks, cameras, routers, or similar devices is a plus.
- - Ability to work independently in a remote environment.