Trust Strategy & Operations

ABOUT ELEVENLABS

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

• We have expanded from voice into three main platforms:
• - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• - ElevenAPI gives developers access to our leading AI audio foundational models.
• Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

HOW WE WORK

• - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• - Excellence everywhere: Everything we do should match the quality of our AI models.
• - Global team: We prioritize your talent, not your location.

WHAT WE OFFER

• - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ABOUT THE ROLE

As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.

• In this role, you will be responsible for:
• - End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
• - Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
• - Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
• - Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
• - Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.

WHO YOU ARE

• - Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity - Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right - Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs - Consistently deliver high-quality work quickly and take initiative from day one - Low ego, high ownership
• REQUIREMENTS - Excellent communication skills and ability to translate complex risk data into clear recommendations - 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company - Proven track record building end-to-end solutions, from data collection and analysis through to execution - Experience working cross-functionally with Policy, Legal, or Safety teams - Highly adaptable with a proactive approach to problem-solving and process improvement
• LOCATION
• This role is remote-first, so it can be executed from anywhere in Europe. Preference for candidates based in London.
• #LI-Remote
• We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.