SUPPORT SPECIALIST & SOFTWARE INTEGRATOR

• Technical Skills:
•  Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.
•  Experience with continuous integration/continuous deployment (CI/CD) pipelines.
•  Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.
•  Proficient use of unit-level testing tools designed to test basic code assumptions as well as system-level testing tools.
•  Previous experience in formal software development with a thorough understanding of software design, testing, and debugging methodologies.
•  Experience with version control systems, particularly SVN (Subversion)

Key Responsibilities

•  Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.
•  Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.
•  Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
•  Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
•  Install, configure, and integrate software applications with client environments, including third party platforms.
•  Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.