Solutions Architect

About the Role

• The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.
• MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
• Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.
• In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
• This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.
• Innovation Architects operate as trusted advisors to both business and technical stakeholders.
• They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro
• What you'll do - Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation - Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones - Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement - Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability - Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing - Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work - Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development - Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible - Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance - Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching - Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically - Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve - Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders - Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services - Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance
• What you'll need - 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields - Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives - Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations - Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity
• Technical Skills:
• - Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management - Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks - Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence) - Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems
• Soft Skills:
• - Excellent communication, facilitation, and stakeholder-management ability - Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences - Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments - Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions
• What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10 #LI-YN1