Senior Manager - Hospital Operations and Revenue

Job Description

Senior Manager - Hospital Operations & Revenue

Department:

Operations

Location:

Gurgaon

• Experience:
• 7–12 years in hospital operations, revenue cycle management, administration, or a combination of these
• Industry:

Healthcare / Hospital

• Role Overview
• We are looking for an experienced
• Revenue Operations & Administration professional who can take end-to-end ownership of hospital revenue operations while also managing key administrative and operational functions.
• The ideal candidate should have strong experience in hospital revenue management, billing operations, collections, MIS, process improvement, and coordination with clinical and non-clinical departments, along with the ability to independently manage hospital administration and day-to-day operational requirements.
• This is a senior, hands-on role requiring strong ownership, analytical ability, stakeholder management, and the ability to work closely with doctors, clinical teams, finance, front office, insurance/TPA teams, vendors, and hospital leadership.

Key Responsibilities

• 1. Revenue Operations & Revenue Cycle Management
• Own and monitor the hospital's end-to-end revenue cycle from patient registration and billing through collections and closure.
• Monitor daily, weekly, and monthly revenue performance against targets.
• Identify revenue leakage, billing gaps, missed charges, discounts, write-offs, and collection delays.
• Ensure accurate and timely billing across OPD, IPD, surgeries, diagnostics, pharmacy, procedures, and other hospital services.

Monitor

• AR, outstanding payments, collections, credit billing, insurance/TPA receivables, and patient dues
• Coordinate with Finance, Billing, Front Office, Insurance/TPA, Clinical and Operations teams to resolve revenue-related issues.
• Track insurance/TPA claims, approvals, deductions, denials, and settlement timelines.

Analyse revenue trends and prepare

• MIS, dashboards, and management reports
• Identify opportunities to improve revenue realization, patient conversion, average billing value, and operational efficiency.
• Establish and monitor revenue-related SOPs, controls, and processes.
• Ensure appropriate coordination between clinical services and billing teams so that all billable services are captured correctly.
• Monitor discounts, refunds, credit notes, and exceptional approvals in line with hospital policies.

Work with leadership to develop and implement

• revenue improvement initiatives
• 2. Hospital Administration & Operations
• Manage day-to-day hospital administrative operations and ensure smooth functioning of non-clinical activities.
• Coordinate with departments including Front Office, Facility, Housekeeping, Security, Maintenance, Biomedical, IT, Procurement, and other support functions.
• Ensure adequate availability and functioning of essential hospital facilities, equipment, utilities, and support services.
• Manage and coordinate with external vendors, service providers, and contractors.
• Monitor vendor performance, service quality, contracts, and operational issues.
• Ensure administrative processes are aligned with hospital policies, statutory requirements, and applicable quality/accreditation standards.
• Support hospital leadership in implementing operational policies, SOPs, and process improvements.
• Handle escalations related to patients, attendants, vendors, and internal stakeholders from an administrative perspective.
• Monitor facility-related issues and ensure timely closure through respective teams.
• Support audits, inspections, compliance requirements, and documentation related to hospital operations.

3. Cross-Functional Leadership

• Act as a key coordination point between
• Revenue, Finance, Clinical, Nursing, Front Office, Insurance/TPA, HR, and Administration
• Work closely with doctors and clinical leadership to improve operational and revenue processes without compromising patient experience.
• Lead regular review meetings and track action items to closure.
• Develop strong relationships with internal and external stakeholders.
• Drive accountability and ensure timely resolution of operational and revenue-related issues.

4. MIS, Analytics & Process Improvement

Develop and maintain dashboards covering:

Daily/monthly revenue

• Collections
• AR/outstanding
• TPA/insurance receivables
• Department-wise revenue
• Patient volumes
• Billing and collection efficiency
• Revenue leakage
• Operational KPIs
• Analyse trends and provide actionable insights to hospital leadership.
• Identify bottlenecks and implement process improvements.
• Use data to support management decision-making and improve profitability and operational efficiency.

Key Performance Indicators (KPIs)

Achievement of monthly/annual revenue targets

• Revenue growth and revenue realization
• Reduction in revenue leakage
• Improvement in collections and AR ageing
• TPA/insurance claim settlement turnaround time
• Billing accuracy and reduction in billing errors
• Department-wise revenue performance
• Timely closure of operational issues
• Vendor/service quality and cost optimization
• Patient experience and administrative service quality
• Compliance with hospital SOPs and applicable standards
• Candidate Profile
• Education:
• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, Finance, or a related field.
• MBA/MHA/PG qualification preferred.
• Experience:
• 7–12 years of relevant experience in hospital revenue operations, revenue cycle management, hospital administration, or healthcare operations
• Candidates with experience managing both revenue and administration will be strongly preferred.
• Experience in a hospital, oncology centre, multispecialty hospital, or healthcare organisation is preferred.

Required Skills

• Strong understanding of hospital revenue cycle management
• Hospital billing and collection processes
• Insurance/TPA processes and claim management
• Revenue MIS and analytics
• Hospital administration and facility coordination
• Vendor management
• Strong Excel/MIS skills
• Process improvement and SOP implementation
• Financial and commercial acumen
• Strong communication and stakeholder-management skills
• Problem-solving and decision-making ability
• Ability to manage multiple functions simultaneously
• Strong ownership and execution orientation
• Ideal Candidate
• The ideal candidate is someone who can independently own hospital revenue operations while simultaneously managing administration, rather than functioning only as a billing or administration specialist.
• Someone with strong experience in either Revenue Operations or Hospital Administration, but with sufficient exposure and capability to take ownership of the second function, may also be considered.