Senior Customer Success Manager

Job Description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.

Responsibilities

• Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
• Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
• Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
• Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform
• Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills

• A deep understanding and passion for email/SMS/Push Notifications/Website personalization
• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
• Comfort working in highly flexible, entrepreneurial environment
• Proven success working in cross functional teams
• Strong ability to establish priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Undergraduate degree in business, marketing or related field
• Some travel required (less than 20%)

Fluency in Dutch and English is required

• Offer
• An interesting job in a fast growing company
• Chance to work with global teams and brands, with international travel
• The opportunity of learning in a stimulating environment
• Competitive salary and benefits based on your experience
• PEOPLE & CULTURE AT ZETA
• Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
• We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:
• https://zetaglobal.com/blog/a-look-into-zetas-ergs/
• ZETA IN THE NEWS!
• https://zetaglobal.com/press/?cat=press-releases