Senior Consultant - Foodics Black

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

About FOODICS BLACK

• FOODICS BLACK is FOODICS’ premium Restaurant Management System (RMS), designed for fine dining and casual dining restaurants that demand a higher level of operational excellence, service quality, and technology. Combining powerful restaurant management capabilities with a premium, consultative customer experience, FOODICS BLACK helps restaurants streamline their operations, improve efficiency, and deliver exceptional guest experiences.
• We work closely with our customers to understand their unique business requirements, implement tailored solutions, and ensure they realize the full value of our technology.
• As FOODICS BLACK continues to grow, we are looking for talented, commercially minded professionals who understand the importance of combining technology, restaurant operations, and customer relationships to deliver an outstanding end to end experience.

The Job in a Nutshell💡

• The Senior Consultant will own the complete customer lifecycle, from identifying and acquiring new customers to implementing the solution, onboarding and training restaurant teams, and managing the ongoing customer relationship.
• This is a versatile, high ownership role that combines business development, solution consulting, implementation coordination, customer training, account management, and customer success.
• The successful candidate will serve as the primary point of contact for their assigned customers, ensuring continuity, accountability, and a premium FOODICS BLACK experience throughout the entire relationship.
• We are looking for someone who can confidently engage with restaurant owners, investors, senior management, and operational teams, understand their business challenges, recommend the right solutions, and ensure successful implementation and long term adoption.
• This role is ideal for a professional who enjoys owning outcomes rather than performing a single function. You will be responsible for winning customers, getting them live successfully, ensuring their teams can use the system effectively, retaining their business, and identifying opportunities for growth.

Main Task & Responsibilities 💡

1. Business Development and Customer Acquisition

• Identify, prospect, and acquire new FOODICS BLACK customers within the fine dining and casual dining segments.
• Build and maintain a qualified sales pipeline through networking, referrals, market research, and direct engagement with restaurant owners and decision makers.
• Understand prospective customers’ business models, restaurant workflows, operational challenges, and technology requirements.
• Lead discovery meetings, product demonstrations, solution presentations, and commercial discussions.
• Prepare tailored proposals, manage negotiations, and drive opportunities from initial engagement through to successful closure.
• Build strong relationships with restaurant owners, investors, general managers, and key decision makers.
• Maintain accurate sales pipeline records, forecasts, and opportunity updates.

2. Implementation and Deployment

• Take ownership of the customer journey following deal closure, ensuring a smooth transition from sales to implementation and go live.
• Conduct discovery sessions to understand customer requirements, operational workflows, branch structures, and deployment needs.
• Develop and manage implementation plans, milestones, timelines, and customer readiness checklists.
• Coordinate with internal teams, including implementation, technical support, product, and hardware teams, to ensure deployment requirements are fulfilled.
• Identify potential risks, resolve blockers, and manage dependencies that could affect implementation timelines.
• Ensure customers are operationally ready before go live, with the appropriate configurations, hardware, workflows, and preparations in place.
• Maintain clear communication with customers and internal stakeholders, ensuring outstanding actions are tracked and completed.
• Monitor deployment progress and take accountability for driving implementation activities through to completion.

3. Customer Onboarding and Training

• Lead customer onboarding and guide restaurant teams through the adoption of FOODICS BLACK.
• Deliver tailored training sessions for restaurant owners, managers, cashiers, waiters, and other relevant users.
• Ensure customers understand the system’s capabilities and how to apply them effectively within their daily operations.
• Adapt training methods to the customer’s operational complexity, team structure, and technical familiarity.
• Validate customer readiness and user competency before and during go live.
• Provide post deployment follow up to identify knowledge gaps, reinforce adoption, and ensure customers can operate the system confidently.
• Help customers maximize the value of FOODICS BLACK by promoting relevant features, workflows, and product capabilities.

4. Account Management and Customer Success

• Act as the primary relationship owner for assigned customers throughout the customer lifecycle.
• Build trusted relationships with key stakeholders and maintain regular engagement to understand customer satisfaction, business priorities, and evolving needs.
• Monitor customer health, product adoption, operational challenges, and potential churn risks, taking proactive measures to protect retention.
• Conduct periodic business reviews and identify opportunities to improve customer outcomes and strengthen long term relationships.
• Identify opportunities to expand existing accounts through additional branches, relevant products, modules, and services.
• Drive product adoption and engagement by demonstrating the value of FOODICS BLACK capabilities.
• Coordinate with internal teams to resolve customer issues, manage escalations, and ensure timely follow up.
• Maintain accurate customer records, account plans, customer health updates, and relationship notes.
• Represent the voice of the customer internally, communicating recurring challenges, product feedback, and opportunities for improvement.

5. Commercial Performance and Operational Excellence

• Contribute to individual acquisition, revenue, implementation, retention, and account expansion objectives.
• Maintain visibility over the entire customer portfolio, including the sales pipeline, deployment status, outstanding actions, customer health, and growth opportunities.
• Balance commercial priorities with implementation commitments and ongoing customer responsibilities.
• Demonstrate strong ownership, organization, and accountability across all stages of the customer journey.
• Work closely with FOODICS BLACK leadership to improve customer experience, commercial performance, and operational processes.
• Contribute to the continuous development of FOODICS BLACK’s sales, onboarding, implementation, and account management practices.

What Are We Looking For❓

• 3–4 years of experience in SaaS, preferably across sales, business development, implementation, account management, or customer success.
• Demonstrated ability to manage customer relationships, understand business requirements, and deliver measurable commercial or operational results.
• Hands on restaurant operations experience is a strong plus. Candidates who have worked on the ground in restaurant operations, particularly in fine dining, casual dining, premium hospitality, or multi branch restaurant groups, will have a distinct advantage.
• A good understanding of restaurant workflows, front of house operations, service delivery, and the challenges faced by restaurant owners and management teams is highly desirable.
• Experience with POS systems, Restaurant Management Systems (RMS), hospitality technology, or other SaaS solutions is an advantage.
• Strong consultative selling, commercial negotiation, presentation, and relationship management skills.
• Experience coordinating software implementations, onboarding customers, delivering training, or managing projects is preferred.
• Ability to communicate confidently with restaurant owners, investors, executives, general managers, and operational teams.
• Excellent organization, problem solving, prioritization, and stakeholder management skills.
• A proactive ownership mentality, with the ability to work independently, manage multiple priorities, and drive tasks through to completion.
• Excellent English communication skills. Arabic proficiency is a strong advantage.
• Willingness to travel within Saudi Arabia as required to meet customers and support implementations.

What Success Looks Like

• Success in this role means more than closing deals or completing deployments. It means building and managing a sustainable portfolio of successful FOODICS BLACK customers.
• Acquire new customers and contribute to revenue growth.
• Deliver structured, timely, and successful implementations.
• Ensure restaurant teams are confident and capable of using FOODICS BLACK.
• Build strong customer relationships that support satisfaction, retention, and long term loyalty.
• Identify and execute opportunities for account expansion and additional revenue.
• Proactively manage customer challenges and coordinate effective resolutions.
• Maintain clear visibility over customer progress, commitments, risks, and opportunities.
• Deliver a consistent, premium experience that reflects the FOODICS BLACK brand.

The Ideal Candidate

• We are looking for a commercially minded, customer focused professional who understands that successful restaurant technology is about more than software. It requires understanding how restaurants operate, identifying the right solutions, ensuring successful implementation, and building long term partnerships.
• The ideal candidate combines the mindset of a salesperson, the discipline of an implementation manager, the communication skills of a trainer, and the relationship building capabilities of an experienced account manager.
• Candidates with hands on restaurant operations experience will be particularly valued. Experience gained through restaurant management, front of house operations, hospitality supervision, or other operational roles can provide a meaningful advantage when understanding customer needs and recommending practical solutions.
• We also welcome SaaS professionals with strong commercial and customer success capabilities who can demonstrate an ability to understand restaurant workflows and learn the operational side of the business.
• Above all, we are looking for someone who takes ownership, works independently, and is comfortable managing the entire customer journey, from the first commercial conversation to implementation, training, account growth, and long term success.
• At FOODICS BLACK, we do not simply sell restaurant technology. We build lasting partnerships and deliver a premium experience at every stage of the customer journey.

What We Offer You❗

• We believe you will love working at Foodics!
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.