Sales Operations Support

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

• The Sales & Operations Support will provide day-to-day operational and administrative support to the Sales function, ensuring sales activities, merchant onboarding, data, systems and operational processes are properly coordinated and completed.
• The role will work closely with the Sales team, Sales Managers, Merchant Operations, Finance, Product and other internal teams to ensure smooth execution of the sales process, timely follow-up of operational matters and accurate maintenance of sales and merchant information.
• This role serves as a key coordination point between Sales and Operations, helping to identify operational gaps, follow up on pending cases and improve the efficiency of sales-related processes
• Key Responsibilities
• 1. Sales Operations & Coordination · Provide day-to-day operational support to the Sales team, including coordinating sales requests, follow-ups and administrative requirements.
• · Coordinate with Sales Managers and relevant departments to ensure sales activities and operational tasks are completed on time.

2. Sales Data & Reporting

· Maintain accurate sales pipeline, merchant records, sales tracking files and operational data.

· Prepare daily, weekly and monthly sales reports, dashboards and performance tracking for management review.

3. Merchant & Sales Process Management

· Coordinate the sales-to-merchant onboarding process, including documentation, application, activation and follow-up of pending cases.

· Monitor sales and merchant workflows, identify operational gaps or delays, and coordinate with relevant teams for resolution.

4. CRM & System Management

· Maintain and monitor the accuracy and completeness of sales and merchant information in CRM and internal systems.

· Support system updates, data maintenance, basic troubleshooting and implementation of system or process changes.

5. Cross-functional Operations & Process Improvement

· Work closely with Sales, Merchant Operations, Finance, Product and other internal teams to resolve operational matters and ensure smooth execution.

· Assist the Head of Operations in process improvement initiatives, SOP implementation, operational projects and other sales-related assignments.

Requirements

• · Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or a related field.
• · 4 years of experience in sales operations, business operations, sales administration or a similar role.
• · Experience in a POS, SaaS, fintech, payment or technology company is an advantage.
• · Basic understanding of POS systems, merchant business operations and sales-to-onboarding processes · Good working knowledge of Excel / Google Sheets and data reporting.
• · Experience using CRM or sales management systems.
• · Strong attention to detail and data accuracy.
• · Good communication and cross-functional coordination skills.
• · Able to manage multiple tasks, follow up independently and work with different stakeholders.
• · Strong sense of ownership and accountability.
• · Comfortable working in a fast-paced and growing business environment.

Benefits

💼 Perks of Joining Us 📈 Flexi Benefit Allowances 🎁 Birthday gift 🏥 Medical Insurance