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FukuSingapore, Singapore
Safety Strategy Operations Specialist Trust & Safety - Global
Operations & Strategy
Safety Strategy Operations Specialist (Trust & Safety) – Global
- Location:
- - Singapore
- Function:
- - Trust & Safety / Risk Operations / Platform Integrity
- Level - hiriing multiple levels, open to experienced individual contributors
- About the Role:
Our client is a rapidly growing global consumer internet platform serving hundreds of millions of users across content, community, e-commerce, and advertising ecosystems. As the platform expands internationally, ensuring content safety, user protection, and regulatory compliance across diverse markets is critical. This position is part of the Trust & Safety (T&S) team, focusing on risk monitoring, incident response, and operational strategy optimisation. You will play a key role in safeguarding platform integrity, identifying emerging threats, and driving scalable risk governance frameworks across global markets.
- Key Responsibilities:
- - Risk Monitoring & Early Warning Systems - Monitor platform risks and establish risk detection and early warning mechanisms.
- - Ensure major risks are identified promptly and responded to rapidly and effectively.
- - Incident Response & Cross-Functional Coordination - Coordinate cross-functional resources to manage risk incidents, including policy-violating content, abnormal account behaviour, and malicious or organised abuse (e.g., black-hat activities).
- - Drive efficient and structured incident response processes.
- - Risk Strategy Execution & Operations Optimisation - Collaborate closely with moderation and review teams to implement risk governance strategies at the operational frontline.
- - Continuously optimise operational workflows and processes to improve efficiency and effectiveness of risk mitigation execution.
- - Risk Analysis & Continuous Improvement - Analyse risk data and operational metrics to identify emerging risk patterns and trends.
- - Evaluate the effectiveness of mitigation strategies and drive continuous improvement of platform risk governance capabilities.
- Requirements:
- - Education - Bachelor’s degree or above in any discipline.
- - Preferred backgrounds: Computer Science, Data/Analytics, Law, Public Administration.
- - Relevant Experience - Minimum 3+ years of experience in internet risk control, fraud prevention, Trust & Safety operations, content moderation, or related operational roles.
- - Risk Domain Knowledge - Familiarity with content safety risks, common violation types, and malicious/black-hat tactics (e.g., fraud, abuse networks).
- - Hands-on experience handling complex risk scenarios.
- - Analytical & Execution Capability - Strong data analysis capability and operational drive.
- - Ability to work under pressure and drive initiatives from strategy to implementation.
- - Language & Global Collaboration - Fluent in English; Mandarin is a plus.
- - Able to work effectively across cultures, time zones, and global teams.
- Nice to Have:
- - Experience in Trust & Safety operations, risk operations/fraud prevention, or anti-cheat/abuse mitigation.
- - Experience collaborating with policy teams, moderation/review teams, outsourced vendor teams, and cross-border/global teams.
- - Participation in risk governance projects or safety/integrity initiatives on internet platforms or content communities.
- Why This Role:
- - Opportunity to work on Trust & Safety challenges at a global scale across diverse markets.
- - Direct impact on user safety, platform integrity, and regulatory compliance.
- - Exposure to complex, real-world risk scenarios involving content, accounts, and abuse networks.
- - Chance to shape risk strategy and operations for a globally expanding platform.
- Due to volume of applicants only shortlisted candidates will be contacted
- EA Licence No.: 25S3232