F
FukuRemote · George Town, Malaysia
Remote Support Engineer
New · posted 5h agoCustomer SuccessRemote
At a glance
- Posted
- 27 October 2026
- Workplace
- Remote
- Type
- Full-time
- Country
- Malaysia
- Skills named
- technical support
- Application form
- Workable
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https://www.appzgate.com/
Working Hours
• Monday: Off • Tuesday to Friday: 5:00 PM – 11:00 PM • Saturday & Sunday: 9:00 AM – 11:00 PM
Work Arrangement: Work from Home (Remote)
Job Responsibilities
- • Provide technical support to external customers using POS systems.
- • Troubleshoot and resolve POS software, system configuration, and functional issues.
- • Assist customers with POS system setup, configuration, and usage.
- • Handle customer requests for new functions, features, and system enhancements.
- • Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
- • Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
- • Follow up on reported issues to ensure timely resolution.
Job Requirements
- • Relevant experience in IT Support, Technical Support, or POS System Support is required.
- • Experience supporting external customers or clients, rather than only providing internal IT support.
- • Good troubleshooting skills and ability to understand POS software functionality.
- • Experience handling system configuration, feature requests, or coordinating with developers is an advantage.
- • Good communication and problem-solving skills.
- • Able to work independently in a remote environment.
- • Willing to work the stated evening and weekend schedule.