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ApnaBengaluru, India
Product Operations Associate
Posted 20d agoOperations & Strategy
The Role
- We’re hiring for Product Operations Associate to work closely with the Product team on Apna Advantage.
- This is a hands-on role for someone early in their career who enjoys solving messy problems, digging into data, working closely with users and operations teams, and turning insights into better products and processes.
- Title:
Product Operations Associate
Experience:
0–2 years
Location:
Domlur, Bengaluru — Work from Office, 5 days/week
- About Apna Advantage
- Apna Advantage helps users make better career decisions and access higher-education and upskilling opportunities.
- We’re building the journey across discovery, counselling, admissions and post-enrolment support using a combination of product, operations and AI.
What You’ll Do
- Improve the end-to-end user journey across discovery, counselling, application and admissions
- Work closely with counsellors and users to identify product gaps and operational bottlenecks
- Analyse funnels, call outcomes, CRM data and user behaviour to find drop-offs and opportunities
- Translate operational problems into clear product requirements
- Improve workflows across CRM, calling, WhatsApp, lead routing and internal tools
- Run experiments and track impact on conversion, productivity and user experience
- Test and improve AI-powered experiences such as voice counsellors and internal automation
- Own dashboards, SOPs and processes needed to make product launches work at scale
- Act as a bridge between Product and Operations and drive issues to closure
- What We’re Looking For 0–2 years of experience in product operations, business operations, product, analytics, consulting, founder’s office or similar roles
- Strong problem-solving and analytical ability
- Comfortable working with spreadsheets and data
- High ownership and bias for action
- Strong attention to detail
- Comfortable speaking with users and operational teams
- Clear written and verbal communication
- Curious about AI and already using AI tools in your day-to-day work
- Comfortable working in a fast-moving, ambiguous environment