Pre Sales Engineer | Telematics

• We are looking for an Pre-Sales Engineer - IoT Telematics to join the newly established
• Teltonika office in Madrid and support the growth of our Spanish business.
• This is a hands-on technical customer support role focused on helping customers, partners and internal sales teams successfully understand, implement and use
• Teltonika Telematics products
• The person will work closely with the local
• Sales Group Manager, Sales Executive, Spain CEO
• HQ technical support, R&D and product teams.
• Teltonika’s Telematics business unit develops and manufactures advanced GPS tracking and IoT solutions for fleet management, logistics, transport, car sharing, construction, agriculture, security and many other industries.
• Our solutions help companies improve visibility, efficiency, safety and control over their mobile assets.
• This opportunity is ideal for a technically curious and customer-oriented engineer who enjoys solving problems, working with connected devices and supporting customers in real business use cases.

In this role, you will

• Provide technical support to customers, partners, integrators and the local sales team regarding Teltonika Telematics products.
• Work with Teltonika GNSS tracking devices and related technologies such as Bluetooth, CANbus, RS232/RS485, 1-Wire and mobile connectivity.
• Help customers understand how to use Teltonika devices within their fleet management, mobility, logistics or IoT solutions.
• Troubleshoot technical issues related to device configuration, connectivity, firmware, integrations, installation or customer use cases.
• Manage customer technical requests through ticketing systems, online meetings, calls, chats or direct customer interactions.
• Support the local sales team in technical discussions, product demonstrations and customer meetings.
• Prepare and deliver basic technical training for customers, partners and internal colleagues.
• Prepare technical documentation, FAQs, implementation notes or internal knowledge base content when needed.
• Coordinate with HQ technical support, R&D, quality assurance and product teams to resolve complex technical issues.
• Collect customer feedback and share recurring technical issues, improvement opportunities and market needs with HQ.
• Support pilot projects, product implementation and customer onboarding.
• Participate in customer visits, trade fairs or business trips when technical support is required.
• Contribute to building the local technical support function for Teltonika Spain from the beginning.

Requirements

• Technical education or experience in telecommunications, electronics, informatics, industrial engineering, computer science, automotive electronics or a related technical field.
• 2+ years of experience in technical support, IoT support, application support, field application engineering, technical customer service, electronics, networking, telematics or a similar role.
• Fluent Spanish and strong business-level English.
• Strong problem-solving mindset and ability to troubleshoot technical issues in a structured way.
• Good understanding of connected devices, communication technologies or embedded/IoT products.
• Ability to explain technical concepts clearly to customers, partners and non-technical stakeholders.
• Customer-oriented mindset, patience and willingness to help others.
• Strong communication skills and ability to work with both local customers and international HQ teams.
• Ability to work independently in a newly established office environment.
• Organized working style and ability to manage tickets, priorities and follow-ups.
• Interest in IoT, telematics, mobility, fleet management, electronics or connected technologies.
• Willingness to travel occasionally within Spain or abroad for customer visits, training or internal meetings.

Nice to have

• Knowledge of telecommunication technologies such as 2G, GPRS, 3G, 4G or LTE.
• Knowledge of CANbus, BLE, RS232/RS485, 1-Wire or vehicle data.
• Previous experience with GPS tracking, fleet management systems, telematics platforms or automotive electronics.
• Experience with ticketing-based platforms such as Jira, GitLab, OpenProject, ServiceDesk or similar.
• Experience supporting B2B customers, integrators, distributors or technical partners.
• Experience preparing technical documentation, user guides or training materials.
• Basic understanding of APIs, integrations, firmware updates or device configuration.
• Previous experience in an international company.
• Additional languages would be an advantage.

Benefits

• Opportunity to join Teltonika Spain at an early stage and contribute directly to building the local technical support function.
• Close collaboration with the local Sales Group Manager, Spain CEO, sales teams and international HQ technical teams.
• Exposure to a fast-growing global IoT group with strong product capabilities.
• Dynamic, multicultural and entrepreneurial work environment.
• Internal onboarding and product training from experienced international teams.
• 22 working days of annual leave + Birthday day off.
• Fridays finishing at 15:00 throughout the year.
• Competitive gross annual base salary, depending on experience and seniority, plus bonus scheme where applicable.