Operations Coordinator

The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to- day operations and an exceptional client service to ensure proper execution of the pest management services as per Boecker® standards.

JOB RESPONSIBILITIES

• Boecker® Operations Coordinator is held accountable for the below job responsibilities:
•  Implement the standards set in Boecker® Operations Manual.
•  Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers.
•  Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and circulate data in correct channels when needed.
•  Suggest improvements for reports and forms based on client’s feedback.
•  Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering reports.
•  Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow- up action by the Operations Manager.
•  Assist in organizing training sessions.
•  Answer clients’ inquiries regarding services, complaints and technical issues.
•  Assist in coordinating and following up with clients on sanitation and proofing recommendations.
•  Provide feedback for technicians regarding clients’ problems.
•  Assist in checking the Treatment Reports and report any negative finding.
•  Handle effective system data entry, electronic filing and archiving system.
•  Represent Boecker® in exhibitions, forums, and other events.

Requirements

•  Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
•  At least 1-year experience in relevant field.
•  Proven experience in customer service or a similar role.
•  Excellent communication skills, both written and verbal.
•  Strong problem-solving abilities and attention to detail..
•  Proficiency with customer service software, databases, and tools