Intern, Customer Success

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com

• Why join us?
• Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
• But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
• If this sounds right up your alley, please submit an application. We look forward to getting to know you!
• Also, feel free to check out why:

Business Insider

named us an “enterprise startup to bet your career on”

Forbes’ Cloud 100

• recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers
• Responsibilities
• We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.
• In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.

Customer Success Operations

Maintain Contact and Account information in Salesforce (SFDC)

Support Quote Creation

• Support Salesforce-related operations
• Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
• Support the creation of AI best practices and internal knowledge assets (AI & Automation)

Cross-functional Collaboration

• Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
• Support internal communications
• Qualifications
• Currently enrolled in an undergraduate or graduate degree program
• Fluent in Japanese (ability to communicate smoothly)
• Comfortable reading, writing, and engaging in basic communication in English
• Basic computer skills using Mac
• Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
• Detail-oriented with a strong focus on accuracy and quality
• Preferred Skills / Experience
• Experience using generative AI tools such as ChatGPT, Claude, or Gemini
• Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
• Experience using CRM tools like Salesforce
• Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)

Personal Characteristics

• Interested in Customer Success, SaaS, and technology companies
• Eager to learn operations and business processes
• Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks
• Excited to collaborate with team members from diverse roles and backgrounds
• Proactive in thinking about and driving process improvements
• Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working
• Employment Terms
• Employment type: Paid internship
• Work location: Office attendance required (no remote work)

Minimum commitment: 6–12 months

• Working hours:
• During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)
• During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)

Japanese Follow / 日本語

Responsibilities

日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。

Customer Success Operations

Salesforce（SFDC）のContact・Account情報の管理

Support Quote Creation

Salesforce関連オペレーションのサポート

業務自動化や業務改善のアイデア創出・実装サポート (AI & Automation)

AI活用のベストプラクティスや社内ナレッジの作成支援 (AI & Automation)

Cross-functional Collaboration

Deal Desk、Billing、Product、Salesなど社内チームとの連携

社内コミュニケーションのサポート

Qualifications

• 大学または大学院に在学中の方
• 日本語で円滑にコミュニケーションができる方
• 英語での読み書き・基本的なコミュニケーションに抵抗がない方

Macを利用した基本的なPC操作ができる方

Google Workspace（Docs、Sheets、Slides）または同等ツールを利用できる方

細部まで丁寧に業務を進められる方

Preferred Skills / Experience

ChatGPT、Claude、Geminiなど生成AIの利用経験

Slack、Notion、Zoom、Confluenceなどの利用経験

SalesforceなどCRMツールの利用経験

AI・Automation・SaaS・DXへの興味

Personal Characteristics

• Customer SuccessやSaaS・テクノロジー企業に興味がある方
• オペレーションや業務プロセスを学びたい方
• 細部まで気を配りながら背景や目的を深く考えることが好きな方
• 様々な役割・バックグラウンドを持つメンバーと協働したい方
• 業務改善を主体的に考えられる方
• 新しいテクノロジーを積極的に学び、AIやAutomationを利用しながら、より良い業務の進め方を考え、試行錯誤することを楽しめる方 (REQ ID: 2928)