Head of Operations / Operations Manager

Moomoo

is a leading global digital brokerage platform that empowers investors with intuitive trading tools, market insights, and technology-driven investment solutions. As we continue to expand our presence in Malaysia, we are looking for experienced professionals to join our growing team and contribute to building a high-performing and well-controlled brokerage operations function.

About the Role

• We are looking for an experienced
• Head of Operations / Operations Manager to oversee the end-to-end operations of our securities and investment products across various markets. This role will play a key part in ensuring smooth daily operations, strong operational controls, regulatory compliance, and continuous process improvements.
• You will work closely with internal teams, regulators, custodians, fund houses, share registrars, and other market counterparties, while also leading and developing the operations team.

Responsibilities

• Own operations across the full lifecycle of securities, derivatives, unit trusts, and IPO subscriptions in various markets.
• Direct daily settlement, transaction processing, and share/stock transfers, covering Bursa Clearing activity and external custody instructions.
• Own the end-to-end corporate action processing and oversee daily custody and position reconciliation.
• Handle exceptional processes (fails, late instructions, settlement issues, system or market events) and escalate to senior management as per the escalation matrix.
• Maintain operating policies and procedures, maker-checker controls, and evidence of control performance.
• Oversee regulatory and management reporting for operations, including accuracy, completeness, and on-time submission.
• Support internal and external audits, including producing documentation and walking through processes.
• Liaise with regulatory bodies (e.g. SC and Bursa) on operational matters; run day-to-day engagement with share registrars, fund houses, the external custodian, and other counterparties.
• Review production processes for control gaps, operational risks, and inefficiencies, and drive process improvements and input to system enhancements.
• Support new product and business initiatives by defining the operational target state, systems, and process requirements.
• Set team objectives, plan team resources and coverage, close capability gaps, and cascade market, regulatory, and management updates to the team.

Requirements

• Degree holder in any discipline; a major in Finance, Business, Accounting, or Economics is preferred.
• Minimum 8 years of operations experience within a stockbroking firm, investment bank, or other regulated financial institution.
• Proven experience leading an operations-related team/department, covering resource planning and people management.
• Strong working knowledge of the full trade lifecycle, including clearing, settlement, and corporate actions processing.
• Experience designing and enforcing operating procedures and maker-checker controls in line with regulatory and internal audit requirements. Experience supporting new product launches is a plus.
• Familiarity with Bursa Malaysia and Bursa Clearing rules and processes is strongly preferred.
• Language proficiency in English, Malay is a must; Chinese/Mandarin is highly advantageous given global team collaboration.
• Bumiputera candidates are encouraged to apply.
• Meticulous, open-minded, and adaptable — able to lead teams effectively under time pressure.

Benefits

We offer a comprehensive and holistic work experience and package as follows:

13 months contractual bonus

Competitive compensation & benefits.

Performance bonus

• Convenient Access to Public Transport
• Exam/Certification Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment
• Please note that only short-listed candidates will be contacted. Thank you.