General Manager

We're Hiring: General Manager – Coffee Retail Operations

Company:

Al Gahwa Al Arabiya

Location:

United Arab Emirates

• Al Gahwa Al Arabiya is seeking an accomplished and results-driven
• General Manager to lead and expand our coffee retail operations. This is a senior leadership role for a highly motivated professional with extensive experience in the coffee shop and coffee industry, capable of driving operational excellence, business growth, and profitability.
• The successful candidate will be responsible for overseeing all aspects of the company's coffee shop operations, ensuring exceptional customer experiences, maintaining the highest quality standards, and leading cross-functional teams to achieve strategic business objectives.

Requirements

• Key Responsibilities
• Lead and manage the overall operations of all coffee shop locations.
• Develop and execute business strategies to increase sales, profitability, and market presence.
• Ensure consistent delivery of outstanding customer service and operational excellence across all branches.
• Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control.
• Establish and monitor operational policies, procedures, and performance standards.
• Prepare and manage annual budgets, financial forecasts, and cost-control initiatives.
• Analyze sales, operational, and financial performance, and implement continuous improvement strategies.
• Recruit, train, mentor, and develop management teams and employees to build a high-performance culture.
• Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies.
• Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency.
• Identify opportunities for business expansion, new product development, and process improvement.
• Prepare management reports and present operational updates and strategic recommendations to senior leadership.

Benefits

Required Qualifications

Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred).

5–10 years of proven experience

• in a senior management role within the coffee shop, café, or coffee industry.
• Demonstrated success in managing multiple coffee shop locations and leading large operational teams.
• Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance.
• Experience in developing business strategies and achieving revenue and profitability targets.
• Excellent leadership, organizational, analytical, and decision-making skills.
• Strong communication and interpersonal skills with the ability to lead and inspire teams.
• Proficiency in operational reporting, performance analysis, and business planning.
• Ability to thrive in a fast-paced, customer-focused environment.

What We Offer

• Competitive salary based on qualifications and experience.
• Employment visa provided in accordance with UAE Labour Law.
• Annual leave and other benefits as per UAE Labour Law and company policy.
• Professional growth and career advancement opportunities.
• A dynamic and collaborative work environment with a growing organization.
• If you are a strategic leader with a passion for the coffee industry and a proven track record of managing successful coffee retail operations, we invite you to apply and become part of the Al Gahwa Al Arabiya leadership team.