Gaming Live Chat Support / Moderator

Gaming Live Chat Support / Moderator

• Why is this role exciting?
• - Join a growing tech company supporting a fast-paced, digital-first product with global users.
• - Handle chat-based customer support only — no phone calls or meetings required.
• - Get hands-on with product education, including creating PowerPoints to guide users on new features.
• - Enjoy shift-based work with monthly shift and meal allowances for added flexibility.

Responsibilities

• - Respond to customer queries through live chat professionally.
• - Provide end-to-end guidance and basic troubleshooting for users.
• - Help users adopt new features by preparing simple, clear educational content (PowerPoint).
• - Escalate unresolved or technical issues to the appropriate support.
• - Stay updated on product changes to deliver accurate information.

Team & Reporting Structure

- Reports to: Customer Service Manager.

- Cross-functional collaboration with Product & Tech Support Teams.

Must Have

• - Fluent in Mandarin (spoken & written); other dialect is a bonus.
• - Strong written communication skills.
• - At least a Bachelor degree.

Nice to Have

- 1+ year in customer service, tech support, or chat-based roles.

- Experience creating basic instructional material (e.g., PowerPoint slides).

Work Arrangement & Perks

• - Chat-only role — no phone or in-person customer communication.
• - Monthly shift allowance and meal allowance.
• - 9-hour shifts, structured around customer needs.