F
FukuKuala Lumpur, Malaysia
Gaming Live Chat Support / Moderator
Posted 6mo ago
At a glance
- Posted
- 24 April 2026
- Workplace
- On-site
- Type
- Full-time
- Level
- Entry level
- Country
- Malaysia
- Skills named
- customer support
- Application form
- Workable
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Gaming Chat Support
- Why is this role exciting?
- - Join a growing tech company supporting a fast-paced, digital-first product with global users.
- - Handle chat-based customer support only — no phone calls or meetings required.
- - Get hands-on with product education, including creating PowerPoints to guide users on new features.
- - Enjoy shift-based work with monthly shift and meal allowances for added flexibility.
Responsibilities
- - Respond to customer queries through live chat professionally.
- - Provide end-to-end guidance and basic troubleshooting for users.
- - Help users adopt new features by preparing simple, clear educational content (PowerPoint).
- - Escalate unresolved or technical issues to the appropriate support.
- - Stay updated on product changes to deliver accurate information.
Team & Reporting Structure
- Reports to: Customer Service Manager.
- Cross-functional collaboration with Product & Tech Support Teams.
Must Have
- - Fluent in Mandarin (spoken & written); other dialect is a bonus.
- - Strong written communication skills.
- - At least a Bachelor degree.
Nice to Have
- 1+ year in customer service, tech support, or chat-based roles.
- Experience creating basic instructional material (e.g., PowerPoint slides).
Work Arrangement & Perks
- - Chat-only role — no phone or in-person customer communication.
- - Monthly shift allowance and meal allowance.
- - 9-hour shifts, structured around customer needs.