Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)
At a glance
- Posted
- 30 March 2026
- Type
- Contract
- Level
- Entry level
- Hires in
- China, Hong Kong, Taiwan
- Skills named
- customer experience, localization
- Application form
- Workable
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Freelance Trainer & Associate Consultant
(Luxury Retail / Customer Experience)
CXG 外部合作讲师 / 轻咨询顾问（奢侈品零售 / 客户体验）
Location: Greater China / APAC | Engagement Type: Freelance / Project-based
工作地点：大中华区 / 亚太地区｜合作形式：自由职业 / 项目制合作
Role Positioning (Please Read Carefully)
- 岗位定位（请务必阅读）
- This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.
- 这不是一个通用型讲师岗位。你需要既能交付高质量培训，又能将业务问题转化为可执行行为。
Key Responsibilities
岗位职责
1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.
1. 培训交付（核心）：为一线及管理者提供培训，包括服务、VIC客户经营、销售转化及领导力。
2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.
2. 业务转化：将业务问题转化为行为标准与培训方案，并与业务指标挂钩。
3. Content Adaptation: Customize CXG frameworks and localize for APAC.
3. 内容定制：基于CXG方法论进行客户化与本地化。
4. Light Consulting Support: Support workshops and provide structured feedback.
4. 轻咨询支持：参与客户讨论并提供结构化反馈。
Requirements
- Mandatory Requirements (Non-negotiable)
- 任职要求（硬性条件）
- Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).
- 奢侈品经验：必须具备深度在场经验（门店、客户经营或内部培训）。
- Training Experience: Experience training frontline and managers with strong facilitation skills.
- 培训经验：具备一线及管理者培训经验，具备良好授课能力。
- Business Understanding: Ability to connect training with business outcomes.
- 业务理解：能将培训与业务结果（转化、客户体验等）连接。
Preferred Profile
- 优先考虑
- Store manager / L&D / consulting experience preferred.
- 有店长、培训或咨询经验优先。
- Extensive experience in the automotive industry highly preferred.
- 汽车行业经验丰富者尤其优先。
- Language: Mandarin & English required; Japanese/Korean/Cantonese a plus.
- 语言要求：中英文流利，日语/韩语/广东话 是加分项
- What We Do NOT Look For 不考虑人选
- Generic trainers without retail experience or purely theoretical profiles.
- 无零售经验的通用讲师或纯理论型人员。
Application Requirements
- 应聘要求
- CV + Training portfolio + 1 case (business challenge, solution, impact).
- 简历 + 培训案例 + 1个案例说明（业务问题、方案及结果）。
Benefits
To be discussed during the interview.
服务费用面议