Enterprise Solutions Engineer - Singapore

ABOUT THE ROLE

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

• As a Solutions Engineer, you can expect to:
• - Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• - Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• - Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• - Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• - Build self-service tools and documentation that empower customers to implement solutions independently.
• - Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!

REQUIREMENTS

• We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
• - Are passionate about AI, technology and ElevenLabs products.
• - Enjoy working directly with customers, iterating on solutions and providing tailored support - Have a talent for identifying patterns that can be standardised and scaled.
• - Have strong empathy for customers, sales and product teams.
• - Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions - Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity - Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• - Excellent communication skills with the ability to adapt messaging to different audiences.
• - Multi-lingual: Mandarin/English
• LOCATION
• As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. Expect regular travel for customer onsites. Fluency in English and Mandarin and a deep understanding of the regional and cultural nuances is required.
• We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.