Enterprise Implementation Manager

ABOUT HANDSHAKE

• Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
• In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
• Why join Handshake now:
• - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel - Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions - Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders - Build a massive, fast-growing business with billions in revenue
• ABOUT THE ROLE

As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success.

• - Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days - Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans - Train & coach employer partners on early talent best practices & workflows to accelerate time to value - Use data to refine implementation strategies & build SOPs that scale onboarding across the team
• DESIRED CAPABILITIES - 5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation) - Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders - Proven track record of building relationships & trust quickly with senior stakeholders - Strong project & time management skills, with the ability to manage multiple implementations at once - Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way - Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes - A good listener who works well across multiple teams & departments - Bias for action, with a willingness to roll up your sleeves regardless of title
• EXTRA CREDIT - Prior implementation & project management experience - Experience creating & rolling out new processes
• PERKS
• Handshake delivers benefits that help you feel supported—and thrive at work and in life.
• The below benefits are for full-time US employees.
• 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend 📚 Growth: Learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses
• Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.