Data Quality & Operations lead

• We are looking for a Data Quality & Operations lead to join our Resource Planning department.
• This is an exciting opportunity for a detail-oriented and forward-thinking professional to safeguard the integrity and quality of the insights we deliver to some of the world’s most iconic luxury and premium brands.
• About CXG:
• Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
• The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
• We are passionate about delivering impact.

Your role

Reporting to the Chief of Operation Excellence, you will ensure our best-in-class quality standards are applied at every step of our value chain, so our Insights team receives data it can trust.

You will lead a team of 30+ external validators across three markets:

MEA (including North Africa)

, Americas and Europe. You will own resource planning, quality processes, reporting and continuous improvement for your territory.

Key responsibilities:

Resource allocation

• Forecast operational volumes and ensure the right resources are in place to deliver missions on time, within budget and to our quality standards.
• Assign and oversee validation and translation work in line with client requirements and project schedules set by Market Operations teams.
• Recruit, onboard, certify and train internal and external resources in line with company budgets and rate cards.
• Own the department budget, including timely resource payments, project reconciliation and continuous process optimization.

Data quality & compliance

• Implement and maintain SOPs, data standards, checklists, guidelines and templates across our fieldwork value chain.
• Set up KPIs, dashboards, triggers, contingency plans and quality checks to protect the quality and integrity of collected data.
• Ensure compliance with the company’s data privacy policy and resource rotation rules.

Quality control

• Run rigorous, regular checks on team output, identify risks early and act quickly to resolve any quality issues.
• Partner with Data Analytics, Insights, Commercial teams and Practices, including through calibration processes, to set teams up for success.
• Deliver regular dashboards and quarterly reports on evaluator, translator and validation quality to internal and external stakeholders.

People & partnership

Engage, develop and retain a network of 30+ freelancers, fostering a strong commitment to quality throughout the year.

Work closely with Customer Relationship Managers on program deliverables, including planning, training, tracking and calibration.

Impact

• Lead the resolution of data quality issues through process improvement and better data integration.
• Introduce new tools, processes and best practices, and drive special projects and pilots, including AI-driven developments.
• Support other departments in designing quality checks and contribute to cross-functional improvement task forces.

Requirements

• What you bring
• 3 to 5 years of experience in Data Quality, Quality Control, Compliance or Project Management roles.
• Experience managing remote or offsite teams, ideally including freelancers.
• Knowledge of research methods and statistical or data analysis, with strong problem-solving and decision-making skills.
• Fluent English (verbal and written). Additional languages are a strong plus.
• Proficiency in Microsoft Office. Experience with data visualization tools such as Power BI or Tableau is appreciated.
• Experience in AI and automation is an added advantage.
• Familiarity with the luxury and retail industries, and how data is defined and used in these sectors, is appreciated.
• Highly organized, able to multitask and manage detailed, time-sensitive work.
• The highest level of integrity, a proactive mindset and a collaborative approach.
• Bachelor’s degree in Business Administration, Management or a related field.
• Why join us?
• At CXG, you will be part of a global, multicultural, and mission-driven team.
• You will:
• Work with some of the most prestigious names in the luxury industry.
• Shape the quality standards behind insights trusted by 200+ brands.
• Lead an international team across three regions.
• Drive innovation, including AI-led quality initiatives.
• Enjoy opportunities for professional development and growth.