Customer Support Manager

Job Title: Customer Support Manager – Latin American Operations

• Key Responsibilities:
• - Oversee and manage customer support activities for Latin American markets.
• - Lead and mentor a team of customer support representatives to ensure high-quality service.
• - Develop and implement strategies to improve customer satisfaction and operational efficiency.
• - Handle escalated customer issues and resolve them in a timely and professional manner.
• - Monitor performance metrics and prepare regular reports for senior management.
• - Collaborate with other departments to address customer needs and feedback.
• Requirements:
• - Fluency in both Portuguese and English is mandatory.
• - Proven experience in customer support or a related field, preferably in a managerial role.
• - Strong leadership and communication skills.
• - Ability to work effectively in a multicultural environment.
• - Excellent problem-solving and organizational abilities.
• This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.