Customer Success Specialist

• The Customer Success Specialist maintains long-term business relationships with a specific portfolio of existing and new clients. He/she will assist the Customer Success Manager (CSM) in the implementation of the unit success plan and development of loyalty programs and bundles.
• Rentokil Boecker Customer Success Specialist is held accountable for the below job responsibilities:
• ▪ Achieving their individual renewal targets.
• ▪ Performing courtesy calls and regular checkups to ensure customer satisfaction.
• ▪ Conducting early risk assessments, evaluating client satisfaction reports and ensuring proactive corrective measures.
• ▪ Identifying areas of opportunity, best practices and acting as day-to-day contact for assigned accounts.
• ▪ Evaluating growth opportunities, and expanding Rentokil Boecker offering to existing clients and referring them to the relevant Sales/Trade Consultants.
• ▪ Keeping clients engaged and regularly using our products and delivering satisfying services that lead to customer stability.
• ▪ Supporting in the creation of effective customer success procedures, policies, and standards.
• ▪ Assisting the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.
• ▪ Fixing issues before they happen.
• ▪ Assisting the CSM in analyzing customer data to improve customer experience.
• ▪ Uncovering the root cause of a problem, quickly analyzes potential solutions, and makes clear and informed recommendations.
• ▪ Drafting metrics reports related to client retention for CSM evaluation.
• ▪ Supporting the CSM in drafting effective customer success procedures, policies, and standards.
• ▪ Serving as a focal point in the implementation of an effective customer loyalty program, reward plans and bundles.
• ▪ Constantly working on supporting the CSM in improving Rentokil Boecker services and products.

Requirements

• ▪ Bachelor’s Degree in Business Administration or equivalent.
• ▪ At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.
• ▪ Excellent communication skills.
• ▪ Time management skills.
• ▪ Able to effectively handle a number of diverse and complex problems at the same time.

Benefits

▪ 22 vacation days per year ▪ Medical Insurance Class A ▪ Competitive Salary