Customer Success Engineer

• Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
• As our user base continues to grow, we have increased demand across all time zones and days of the week.
• This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
• Read more about how we work, how we hire, and what we value here https://resend.com/handbook.

IN THIS ROLE, YOU WILL…

• - Be the front-line of customer requests - Debug, report, and ship scoped fixes for bugs and regressions - Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back - Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human - Create guides and examples that showcase what's possible with Resend - Proactively build relationships and identify potential papercuts for customers - Advocate for customer needs to the greater Resend team
• YOU WILL BE A GREAT FIT IF YOU...
• - Love helping solve problems for developers - Can handle and perform under customer pressure - Have 3-5 years of technical support or success experience - You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount - Have experience improving email deliverability
• WHAT IT MEANS TO JOIN THE TEAM:
• - Honest and low-ego team - Autonomy to “just ship it” - Ownership of problems and solutions - 100% remote team with flexible working schedules - Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.) - Comp: $120,000 - $140,000 USD, commensurate with experience
• LEARN MORE ABOUT HOW WE WORK:
• - What is our vision for exceptional support https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support - How we scale support https://resend.com/handbook/success/how-we-scale-support - How we work https://resend.com/handbook/people/how-we-work
• ABOUT RESEND
• We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
• Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans → https://resend.com/humans