Customer Service Officer

About the company:

Bianka Panova Academy is a premier institution dedicated to providing world-class training in rhythmic gymnastics. Located in Singapore, the academy is renowned for its commitment to excellence, nurturing young talents, and fostering a supportive environment for athletes to thrive. With a team of experienced coaches and state-of-the-art facilities, Bianka Panova Academy is a leader in the field, offering comprehensive programs that cater to various skill levels and aspirations.

• Job responsibilities:
• - Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• - Manage customer accounts and maintain accurate records of interactions and transactions.
• - Assist in the enrollment process for new students, ensuring all necessary documentation is completed.
• - Coordinate with coaches and administrative staff to ensure smooth communication and operations.
• - Handle complaints and provide appropriate solutions, escalating issues when necessary.
• - Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty.
• - Contribute to the development and implementation of customer service policies and procedures.
• Job requirements:
• - Proven experience in a customer service role, preferably in an educational or sports setting.
• - Excellent communication and interpersonal skills.
• - Strong problem-solving abilities and attention to detail.
• - Ability to work independently and as part of a team.
• - Proficiency in Microsoft Office Suite and customer service software.
• - Fluency in English; additional language skills are a plus.
• - A positive attitude and a passion for helping others.
• Job benefits:
• - Competitive salary package.
• - Opportunities for professional development and career advancement.
• - A supportive and dynamic work environment.
• - Employee discounts on academy programs and services.
• - Health and wellness benefits.