Customer Operations Specialist /Associate (Fresh Graduates Welcome)

• About Kody:
• Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.
• Position Overview:

We are seeking a detail-oriented, data-minded, and proactive

• Customer Operations Specialist/Associate to join our growing team. This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. Whether you are a motivated fresh graduate eager to launch your career in B2B Fintech or a junior professional with early internship experience, we welcome you to grow with us!
• Key Responsibilities:
• Customer Support & Onboarding:
• Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation.
• Data & Process Operations:
• Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows.
• Cross-Functional Collaboration:
• Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction.
• Insights & Analysis:
• Monitor customer feedback and operational trends to help identify areas for system and process improvements.
• Relationship Building:
• Build and nurture strong, long-term relationships with clients to foster customer loyalty and success.

Requirements

• Requirements:
• High Attention to Detail & Quality:
• Exceptional meticulousness when handling client data, operational documentation, and daily processes.
• Data Sensitivity & Problem-Solving:
• Comfortable working with data and metrics to identify trends, troubleshoot issues, and drive process optimization.
• Excellent Communication Skills:
• Strong written and verbal communication abilities, capable of building rapport with clients and collaborating smoothly across internal teams.
• Adaptability & Growth Mindset:
• Eager to learn in a fast-paced environment and comfortable navigating cross-timezone collaboration.
• Bonus:
• Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus.
• Bonus:
• Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills.
• Fresh graduates with a strong passion for B2B Fintech and long-term career drive are welcomed to apply.

Benefits

Opportunities for career growth in leadership and strategy.

Collaborative, inclusive environment where your contributions are recognized and valued.

Competitive Performance Bonus