Customer Care Executive - Mumbai ( Kandivali )

Job description

• Designation - Customer Care Executive
• Location - Kandivali
• Work Experience - 0 - 1 Years
• Qualification - Any Graduate
• About Rentokil PCI

Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

• For more details:
• https://www.rentokil-pestcontrolindia.com
• About the Role:
• The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• Job Responsibilities:
• Should be able to set the targets for the renewals based on the monthly portfolio
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations
• Key Result Areas:

Managing Residential & Commercial Renewals

• Deliver budgeted profit through Price Increase
• Lead Generation and self conversion
• Customer Retention
• Competencies (Skills essential to the role):
• Attentiveness.
• Clear communication skills.
• Ability to use positive language.

Time management skills

Data Analysis

Educational Qualification / Other Requirement:

Graduation

Role Type / Key working relationships:

Individual Contributor

• Internal team
• External stakeholders
• What can you expect from RPCI?
• Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:

Service

• Relationships
• Teamwork
• Responsibility
• DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds