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R
Rentokil InitialMumbai, India

Customer Care Executive - Call Centre - Vikhroli

Leadership₹1.5L
  • About the Role:
  • ● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
  • ● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
  • Job Responsibilities:
  • ● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
  • ● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS ● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority ● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
  • ● Needs to achieve monthly sales collection targets
  • Requirements
  • Key Result Areas:
  • ● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) ● Ensure to maintain CRM quality standards in each customer communication.
  • ● Adhere to the benchmark & SOP prescribed in the training.
  • ● To Provide accurate information to all callers & resolve queries raised during the calls
  • Competencies (Skills essential to the role):
  • ● Attentiveness.
  • ● Excellent telephone skills ● Clear communication skills ● Ability to use positive language.
  • ● Time management skills and Good Typing speed ● Good interpersonal skills and ability to work with internal & external team ● Data Analysis
  • Educational Qualification / Other Requirement:
  • ● Graduation ● Liking for Telesales
  • Role Type / Key working relationships:
  • ● Individual Contributor ● Internal team ● External stakeholders
  • Benefits
  • What can you expect from RPCI?
  • ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • ● Service ● Relationships ● Teamwork ● Responsibility
  • DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.