Rentokil InitialAhmedabad, India

Customer Care Executive - Ahmedabad

Leadership

Designation - Customer Care Executive

Location - Ahmedabad
Qualification - Any Graduate
Experience - 0 - 2 years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

About the Role:
● The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Should be able to set the targets for the renewals based on the monthly portfolio ● To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling ● Compliant Management- To identify & resolve the customers' complaints within the specific timelines ● Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts ● To provide recommendations & suggestions to the branch for improvement ● Conduct regular reviews & terminate the non-revival accounts ● Should be able to analyse data and over the challenging areas to improve month-on-month performance.
● Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
● Managing Residential & Commercial Renewals ● Deliver budgeted profit through Price Increase ● Lead Generation and self conversion ● Customer Retention
Interested candidates can email at - alfeeya.siddiqui@rentokil-pci.com
Contact - 9322881417