U
Unison GroupMumbai, India
BAU Manager
Posted 6mo ago
At a glance
- Posted
- 30 April 2026
- Level
- Experienced
- Country
- India
- Skills named
- incident response, itil, jira, tableau
- Application form
- Workable
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- Role Level:
- We need Managers who oversee operations and to whom Support Engineers report. P roven experience managing production support operations is mandatory.
- Operational Excellence:
- Lead daily "Run" operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau
- Stakeholder Liaison:
- Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
- Strategic Communication:
- Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.
- JIRA & Data Insights:
- Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.
- Service Design (ITIL):
Implement and mature
- ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery;
- ITIL certification is highly preferred.
- Landscape:
- Candidates must have experience in the IT Application landscape, ideally managing
- Data/Analytics platforms.