2027 Fresh Grad Hire - Retail Customer Operations Team(HK Market)

About the Role

• The Retail Customer Operations Team is dedicated to addressing trading friction points across different user lifecycles, centered on user needs, to drive user value growth.
• We are looking for a highly motivated graduate to join the team and support user strategy, growth initiatives, data analysis, and cross-market collaboration.
• This role provides an opportunity to gain exposure to investment markets and acquire valuable hands-on user growth experience within an international fintech environment.

Key Responsibilities

• Growth Project Support & Performance Analysis
• Support the execution of key growth initiatives including user strategy and growth campaigns;
• Track project performance, user feedback, and market responses;
• Assist in analyzing campaign results and preparing post-project reviews;
• Help identify optimization opportunities and improve operational effectiveness.

Data Insights & Scaled Operations

Leverage data analysis to identify funnel issues and optimize growth strategies;

Utilize AI automation and other capabilities to enhance operational efficiency and business growth.

Cross-market Collaboration & Insights Sharing

• Monitor market trends and collect growth insights from different markets;
• Support cross-market knowledge sharing and collaboration initiatives;
• Assist with English materials preparation, translation, and communication across global teams.

Requirements

• Basic Qualifications
• Bachelor's degree or above, with strong interest in fintech, investment markets, digital platforms, or user growth;
• Strong analytical thinking and problem-solving skills;
• Excellent communication and project coordination skills;
• Ability to learn quickly and work in a fast-paced environment
• Language Requirements
• Fluent English communication skills, with English as a working language;
• Ability to read, analyze, and summarize English materials;
• Additional language skills (e.g., Cantonese or other Asian languages) are a plus.

Preferred Qualifications

Internship or project experience in:

User growth / digital marketing;

• Content operations;
• Product marketing;
• Market research or data analysis;
• Personal investment experience; knowledge of options trading is a plus;
• Familiarity with data analysis tools (Excel, SQL, Python, etc.) is a plus;
• Experience using AI tools to improve work efficiency is a plus.

What You Will Gain

• Hands-on experience in growth operations within a leading fintech platform;
• Exposure to investment markets, product strategy, and user growth;
• Opportunity to work with cross-functional teams across different markets;
• Career development path toward growth operations, content strategy, or product marketing roles.
• *Open to candidates graduating between January 2026 and August 2027.