Support Engineer (AMER)

• Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
• We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
• You will:
• - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
• - Identify where internal tooling might be developed or obtained to improve support efficiency.
• - Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
• You are:
• - Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
• - Excellent communication skills and fluency in English.
• - Skilled in using Linux/Unix operating systems and the command line.
• - Experienced working with GitHub Issues and Discussions.
• - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• - Having a degree in Computer Science is a plus too.

TIMEZONES & LOGISTICS

- It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).

WHAT WE OFFER

• - Fully Remote
• We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
• - ESOP
• Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• - Tech Allowance
• Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• - Health Benefits
• Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
• - Annual Off-Sites
• Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• - Flexible Work
• We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• - Professional Development
• Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

ABOUT THE TEAM

• Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
• - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members
• We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.