Operations Associate - Post Sales (Student Engagement & Community)

Role Overview

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions.

The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.

Key Responsibilities

• 1. Student Onboarding ● Manage end-to-end onboarding of new students ● Ensure a smooth and positive onboarding experience ● Guide students through processes, tools, and expectations
• 2. Student Engagement & Community ● Participate in student engagement initiatives ● Foster meaningful interaction within the student community ● Improve participation and overall satisfaction levels
• 3. Customer Support ● Handle student queries via calls, WhatsApp, and email ● Provide timely, accurate, and empathetic resolutions ● Maintain high responsiveness and service quality
• 4. Referral Generation & Conversion ● Pitch referral programs effectively to students ● Drive referral participation and conversions ● Track and optimize referral performance
• 5. Retention & Relationship Management ● Build and maintain strong student relationships ● Identify at-risk students and take proactive action ● Improve student retention and overall experience
• Apna Transforming Careers Through Technology

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

• Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.
• apna advantage - Education with Guaranteed Outcomes
• We're expanding beyond job matching with our new EdTech vertical that delivers:
• 1.

Premium Online Education

: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs

2.

Career Success Ecosystem

: Leveraging our network of 700,000+ recruiters to provide real job interviews

3.

Personalized Career Journeys

• : Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews
• Requirements ● 1+ years of experience in student engagement / customer support / operations ● Strong communication and relationship management skills ● Ability to handle multi-channel communication (calls, WhatsApp, email) ● High ownership, responsiveness, and problem-solving ability ● Strong capability to pitch referral programs and drive conversion
• Preferred Candidate Profile ● Proficiency in English, Hindi, and Kannada/Tamil (mandatory) ● Additional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage ● Energetic, proactive, and customer-first approach ● Comfortable working in a fast-paced environment ● Preference for a female candidate, considering team dynamics and student interaction requirements