IT Support Engineer

ABOUT ELEVENLABS

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

• We have expanded from voice into three main platforms:
• - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• - ElevenAPI gives developers access to our leading AI audio foundational models.
• Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

HOW WE WORK

• - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• - Excellence everywhere: Everything we do should match the quality of our AI models.
• - Global team: We prioritize your talent, not your location.

WHAT WE OFFER

• - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ABOUT THE ROLE

We’re looking for an IT Support Engineer based out of our Warsaw office. This is a hybrid role - 4 days per week on-site and one day working from home.

WHAT YOU'LL DO

• - Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping - Office IT support: provide on-hand support to our colleagues in our Warsaw office, as well as support with expansions and/or office buildouts - AV support: ensure meeting rooms and AV equipment are running reliably - End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.
• - Onboarding: run IT onboarding calls for new joiners - New IT projects: contribute to IT initiatives - Automation and tooling: build automations and Slack bots to streamline repetitive work - Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base
• WHAT YOU BRING - A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
• - Strong organisational skills, attention to details and a proactive mindset.
• - Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.) - Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar) - Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.
• - A willingness to learn new tools and technologies quickly - Clear written and verbal communication skills with a knack for writing helpful documentation.

BONUS

• - Prior experience in a high growth / startup environment - Experience in a customer or public-facing role - Experience with Agentic AI tooling - Familiarity with bash scripting
• WHAT WE OFFER
• At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:
• - Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
• - Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• - We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
• - Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.
• This position will be 4 days on-site in our Warsaw office.
• We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.