Field Sales Executive - Coimbatore

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

• For more details:
• https://www.rentokil-pestcontrolindia.com
• Requirements
• About the Role:
• The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
• The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.
• Job Responsibilities:
• Business Development (Sales):

Achieve sales targets as per the branch's approved business plan

• Execute sales promotion activities within the assigned territory
• Ensure all Sales KPIs are achieved on a month-on-month basis
• Identify and follow up with prospective customers; respond to enquiries within defined timelines
• Maximise the conversion of enquiries into confirmed orders
• Ensure contract renewals are in line with company expectations
• Track market developments and identify new business opportunities
• Prepare and regularly update the Monthly Performance Grid (MPG)
• Customer Service:

Ensure high-quality service delivery to all customers

• Maintain strong liaison and communication with clients
• Prepare and submit customer reports promptly
• Address customer complaints and work with Operations and Back Office to resolve them effectively
• Conduct detailed site inspections and SRAs
• Generate quotations through the system as per company guidelines
• Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
• Set realistic and accurate customer expectations regarding pest management services
• Capture correct and complete customer information (email, two contact numbers, address with landmarks)
• Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
• Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
• Ensure new sales are visible in iCABS for planning and execution via Service Companion
• Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
• Avoid making direct service scheduling commitments to customers without planner confirmation
• Administration & Accounts:
• Ensure timely invoice submission and obtain necessary acknowledgements
• Coordinate with the Back Office for accurate and timely invoicing
• Share costings and customer expectations with Operations in advance
• Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

Ensure timely and accurate updates in all sales-related systems

• Prepare daily and monthly sales reports
• Maintain an updated and organised customer database
• Key Result Areas:

Business Development (Sales)

Upselling

Renewals (if assigned)

Calls / Survey / Quotations/ PDSA as per the Regional plan

Collection & DSO

Customer Service

On-Time Invoice Submission

Competencies (Skills essential to the role):

Strong interpersonal and networking abilities

• Effective verbal and written communication skills
• Proficient in client negotiation
• Target-oriented with a proven ability to meet goals
• Educational Qualification / Other Requirement:

Any Graduate (Any discipline)

Proficient in MS-Office/G-Suite

• Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
• Minimum 2 years of direct sales experience in Facilities Management services
• Minimum 2 years of experience in home products, home services, or residential cleaning services (preferred)
• Role Type / Key working relationships:

Field Sales - Individual Contributor Role

• External team- Customers and Customer representative
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners
• Benefits
• What can you expect from RPCI?
• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Service

• Relationships
• Teamwork
• Responsibility
• DEI statement:
• At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.