EOR Partnerships Specialist

About RemotePass

RemotePass is a global employment, payroll, and spend platform that helps companies hire, pay, and support talent in 150+ countries. Recognised as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

From hiring and onboarding to payroll, compliance, and financial services, we give organisations everything they need to build high-performing global teams, and give workers worldwide access to opportunities that were once out of reach.

We're backed by world-class investors including EBRD Venture Capital, 500 Global, Endeavor Catalyst, BECO Capital, Wamda Capital, 212 VC, Oraseya Capital, Khwarizmi Ventures, and Access Bridge Ventures.

About the Role

• Our Employer of Record partner network spans 160+ countries, and every client experience depends on those partners delivering. We're hiring an EOR Partnerships Specialist to own partner performance and quality, reporting to our Global Payroll Manager.
• You'll make sure partners hit their SLAs, resolve issues quickly, and give clients and their employees a consistently high-quality experience. You'll work closely with Payroll, Legal, Compliance, Finance, Employee Experience, Customer Success, and Vendor Sourcing.
• This is a hands-on account management role with a clear growth path. As the function scales, you'll help build, and eventually lead, a dedicated partnership management team.

What You'll Do

• Own a portfolio of EOR partners.
• Be the main point of contact for partners across multiple regions. Build strong working relationships and run regular performance reviews, such as QBRs.
• Hold partners to their SLAs.
• Define, track, and report on partner KPIs and SLA adherence. Spot underperformance early and drive improvement plans. Where needed, recommend replacing a partner, working with Vendor Sourcing.
• Own escalations end to end.
• Take partner issues from logging through root cause to resolution, so clients and employees aren't left waiting.
• Oversee contracts and commercials.
• Keep partner contracts, pricing terms, and SLAs documented and current. Support renewals and pricing renegotiations with benchmarks and performance data.
• Build the function.
• Create the playbooks, trackers, and reporting that partnership management will run on. Set up a clean handoff from Vendor Sourcing for newly onboarded partners.
• Share what you know.
• Contribute to country guides, partner FAQs, and process documentation that the wider team relies on.

Requirements

• What We're Looking For 4–6 years in vendor or partner management, account management, or operations, ideally within EOR, global payroll, or HR services.
• A solid understanding of how EOR models and in-country partners operate.
• A track record of managing external partners against SLAs and driving measurable performance improvement.
• Strong spreadsheet and reporting skills, plus experience with project management tools.
• Highly organised, able to manage many partners and countries at once in a remote setup.
• Strong written and spoken English, and the ability to hold partners accountable while keeping the relationship intact.

Nice to Have

Startup or high-growth experience, especially in the EOR space.

Experience leading or building a small team.

You'll Thrive in This Role If

• You're comfortable having a firm conversation with a partner who's missing their SLAs.
• You like turning messy, manual processes into structure that scales.
• You want to grow from individual contributor into leading a team.
• You care about the employee on the other end of every partner issue.

Benefits

Why Join RemotePass?

Own a 160+ country partner network

that sits at the core of how we deliver for clients.

Build a function from the ground up,

• with a clear path to leading the team as it grows.
• Profitable, and still scaling fast.
• We reached profitability in 2025 and just raised a $17.4M Series B led by EBRD, with 500 Global joining. You get the pace of a scale-up with the stability of a business that works.
• Real global scale.
• We support 35,000+ workers in 150+ countries and have processed over $800M in cross-border payroll for companies like Logitech, Tata Group, and Careem.
• Big bets ahead.
• We're expanding across Europe and the US, building financial products for distributed teams, and investing heavily in AI. There's a lot to build, and room to grow with it.
• Remote-first, for real.
• We don't just sell remote work, we live it. Work from anywhere.
• Inclusion matters.
• We value different perspectives and empower everyone to bring their authentic self to work.