Assistant Sales Manager - Tada

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

• For more details:
• https://www.rentokil-pestcontrolindia.com
• About the Role:
• The ASM - Individual Contributor is responsible for driving sales, managing customer relationships, and ensuring service delivery across commercial or residential business profiles.
• The person will report to the ABM/BM. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Requirements

Job Responsibilities:

Business Development (Sales)

• Achieve business targets as per the approved business plan of the branch
• Drive sales promotion activities in the assigned territory
• Ensure all Sales KPIs are met on a month-on-month basis
• Identify and follow up with prospective customers; respond to enquiry calls within a specific timeframe
• Maximise the conversion of enquiries into confirmed orders
• Ensure contract renewals are in line with company expectations
• Monitor market developments and identify new business opportunities within the territory
• Customer Service
• Ensure high quality of service delivery to customers
• Maintain strong and professional relationships with clients
• Prepare and submit timely reports to customers
• Address and help resolve customer complaints in coordination with Operations and Back Office
• Conduct detailed site inspections / SRAs at client locations
• Generate customer quotations using the system
• Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
• Administration & Accounts
• Ensure timely submission of invoices and obtain necessary acknowledgements
• Coordinate with the back office for accurate and timely invoicing
• Share customer costings and expectations with Operations before service delivery
• Ensure all collections are submitted to the back office within 24 hours
• Review daily billing and collections with the back office team
• Maintaining Systems and MIS

Ensure timely updates in sales-related systems

• Prepare and maintain daily and monthly sales reports
• Maintain an updated customer database
• Set and manage correct customer expectations regarding pest management services
• Capture accurate customer details
• Promote and sell service visits as per iCABS frequencies to enable timely service calendar planning
• Share the cost sheet and material details with Operations; communicate customer expectations before service delivery
• Ensure new sales are visible in iCABS before execution and properly scheduled in consultation with Service Planners
• Avoid making service scheduling commitments to customers without planner coordination
• Key Result Areas:

Business Development (Sales)

Upselling

Collection & DSO

Customer Relationship

Target Achievement (as per AOP)

On-time Invoice Submission

Competencies (Skills essential to the role):

Strong selling and persuasion skills

• Excellent interpersonal and networking abilities
• Effective team communication
• Skilled in client negotiation
• Target-driven with proven ability to achieve goals
• Educational Qualification / Other Requirement:

Graduate in any discipline

• Proficient in MS-Office/G-Suite
• Minimum 6 years of direct sales experience in Facilities Management for Commercial Business profiles
• Experience in home products/services or residential cleaning (minimum 6 years) is preferred for Residential Business profiles
• Role Type / Key working relationships:

Field Sales - Individual Contributor Role

• External team- Customers and Customer representative
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners
• Benefits
• What can you expect from RPCI?
• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Service

• Relationships
• Teamwork
• Responsibility
• DEI statement:
• At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.