Operations Coordinator (Japanese Speaker)

• We are growing! We are currently looking to hire an Operations Coordinator to work with us remotely.
• Who we are:
• Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
• The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
• Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
• What you will be doing:
• In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.
• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)

Conduct surveys screening and validation

• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators.
• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Requirements

• What you will bring along:
• Diploma in Administration, Business, Management, or relevant field.
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.

Native level Japanese

, excellent communication skills in English as you will be the contact person for the Evaluators.

Social media/Tech savvy (personal or professional)

• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/ experience in social media outreach and community management
• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
• Passionate, positive, and outgoing personality. Ability to work as part of a team.
• Ability to work under pressure and to manage stress.

Customer-service orientation