Operations Associate

About Company

• Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
• We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
• Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Ratings and Review Calling Specialist. The primary responsibility of this role is to engage with customers post-purchase or post-service to gather feedback, encourage product reviews, and ensure customer satisfaction. This individual will act as a key liaison between our company and its customers, helping to build positive relationships and promote customer loyalty.

• Requirement:
• 1
• Title:

Operations Associate

Location:

Bangalore (Work from Office - Domlur)

Experience

: 2-3 years

Process:

Voice

Qualification:

Graduate

Language:

English, Hindi and South Languages

• Requirements
• Key Responsibilities:
• Conduct outbound calls to customers to request feedback and reviews for products or services.
• Ensure a positive customer experience by addressing concerns and answering queries regarding the review process.
• Encourage customers to share their honest ratings and reviews on various platforms.
• Document and track customer feedback and reviews accurately in the CRM system.
• Identify potential issues or complaints and escalate them to the appropriate team for resolution.
• Maintain a high level of professionalism and courtesy when interacting with customers.
• Analyse trends in customer feedback and suggest improvements to management.
• Meet daily/weekly/monthly targets for review calls and customer engagement.
• Follow up with customers who have shown interest but have not yet left a review.
• Ensure compliance with company policies and guidelines related to ratings and reviews.
• Qualifications:
• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in customer service, telemarketing, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong listening skills with the ability to resolve conflicts and handle objections professionally.
• Comfortable with making outbound calls and working with customer feedback.
• Ability to work independently and manage time effectively.
• Familiarity with Excel, Google sheets and data entry.
• Detail-oriented and organized with the ability to handle multiple tasks simultaneously.
• Positive attitude, problem-solving skills, and a proactive approach to customer service.
• Additional Skills (Preferred but not required):
• Previous experience in ratings and reviews or customer engagement roles.
• Knowledge of online review platforms and the importance of customer feedback.
• Language:
• English, Hindi and South Languages (Telugu would be added Advantage)
• Work Environment:

Full-time

Work Timing:

9:00 AM to 7:00 PM