Field Sales Executive - Mysore

About Rentokil PCI

• Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring
• HiCare, expanding its services and footprint further.
• For more details:
• https://www.rentokil-pestcontrolindia.com
• Requirements
• Job Responsibilities:
• The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
• The person will report to the Branch Manager. The incumbent will have to work as part of a multifunctional team involving collaboration with the internal team and external stakeholders.
• Business Development (Sales):
• ● Achieve sales targets as per the branch's approved business plan ● Execute sales promotion activities within the assigned territory ● Ensure all Sales KPIs are achieved on a month-on-month basis ● Identify and follow up with prospective customers; respond to enquiries within defined timelines ● Maximise the conversion of enquiries into confirmed orders ● Ensure contract renewals are in line with company expectations ● Track market developments and identify new business opportunities ● Prepare and regularly update the Monthly Performance Grid (MPG)
• Customer Services:
• ●Ensure high-quality service delivery to all customers. Maintain strong liaison and communication with clients ● Prepare and submit customer reports promptly ● Address customer complaints and work with Operations and Back Office to resolve them effectively ● Conduct detailed site inspections and SRAs ● Generate quotations through the system as per company guidelines Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients.
• ● Set realistic and accurate customer expectations regarding pest management services Capture correct and complete customer information (email, two contact numbers, address with landmarks) ● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars ● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery ● Ensure new sales are visible in iCABS for planning and execution via Service Companion Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling ● Avoid making direct service scheduling commitments to customers without planner confirmation.
• Administration & Accounts:
• ● Ensure timely invoice submission and obtain necessary acknowledgements ● Coordinate with the Back Office for accurate and timely invoicing ● Share costings and customer expectations with Operations in advance ● Ensure timely submission of collections and review daily billing status with the Back Office team.
• Maintaining Systems and MIS:
• ● Ensure timely and accurate updates in all sales-related systems ● Prepare daily and monthly sales reports ● Maintain an updated and organised customer database
• Key Result Areas:
• ● Business Development (Sales) ● Upselling ● Renewals (if assigned) ● Calls / Survey / Quotations/ PDSA as per the Regional plan ● Collection & DSO ● Customer Service ● On-Time Invoice Submission
• Competencies (Skills essential to the role):
• ● Strong interpersonal and networking abilities ● Effective verbal and written communication skills ● Proficient in client negotiation ● Target-oriented with a proven ability to meet goals
• Educational Qualification / Other Requirement:
• ● Any Graduate (Any discipline) ● Proficient in MS-Office/G-Suite ● Experience - Jr. SE - 0-1 years ● Minimum 0-1 years of direct sales experience in Facilities Management services
• Minimum 0-1 years of experience in home products, home services, or residential cleaning services (preferred)
• Role Type / Key working relationships:
• ● Field Sales - Individual Contributor Role ● External team- Customers and Customer representative ● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
• Benefits
• What can you expect from RPCI?
• ➔Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• ● Service ● Relationships ● Teamwork ● Responsibility
• DEI statement:
• At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.