Field Operations Executive - Thoraipakkam(Chennai)

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

• For more details:
• https://www.rentokil-pestcontrolindia.com
• Requirements
• About the Role:
• ● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
• ● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• Job Responsibilities:

A. Core Operations

• ● Ensure availability of trained & certified technicians as per guidelines.
• ● Coach technicians to improve service quality, retention, and SOP compliance.
• ● Conduct daily stand-up meetings; communicate safety & job-specific instructions.
• ● Ensure availability of tools, materials, and proper stock management as per SOP.
• ● Monitor SCP usage, troubleshoot issues, and provide refresher training.
• ● Ensure Partner Kit & on-site documentation are contractually compliant.
• ● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target ● Maintain grooming standards and service quality of assigned technicians.
• ● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
• ● Approve technician conveyance; ensure STT and route plan adherence.
• ● Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

B. Advanced Operations

• ● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
• ● Execute 1 TPA + 1 development plan annually per technician.
• ● Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
• ● Monitor technician-wise CO trends; skill-up underperformers.
• ● Ensure audit non-conformity closures (internal/external).
• ● Track material usage vs. SRF/SOW; highlight deviations.
• ● Maintain stock levels aligned with APL and reduce near-expiry wastage.
• ● Drive service & product leads through coaching and on-the-job support.
• ● Monitor service productivity, efficiency, and input costs across sites.
• ● Support grievance handling, leave planning, and team discipline.
• Key Result Areas:
• ● 100% completion of PMI 'Pest Audit' ● Material Consumption ● TPA and Development Plan ● Technician Capability Development ● Complaint Resolution & Root Cause Analysis ● Customer Visit & Audit Coverage
• Competencies (Skills essential to the role):
• ● Strong interpersonal skills ● Analytical and problem-solving ability ● Effective communication skills ● Proactive planning and organising ● Technical knowledge of pests, service processes, chemicals, and equipment
• Educational Qualification / Other Requirement:
• ● Minimum B.Sc. in Chemistry, Zoology, or Agriculture ● Prior experience in pest management or service operations is preferred ● Proficient MS-Office / G-Suite
• Role Type / Key working relationships:
• ● Individual Contributor ● External team- Customers and Customer representative ● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
• Benefits
• What can you expect from RPCI?
• ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• ● Service ● Relationships ● Teamwork ● Responsibility
• DEI statement:
• At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.