APM MonacoFlorence, Italy

Supervisor H/F - Firenze Rinascente

APM MONACO is opening a new store in Firenze Rinascente, we're recruiting a Supervisor on a permanent contract to join our team
Sales
Achieving sales targets
Analyse sales reports and data to determine business needs and implement strategies
Define individual objectives for sales consultants
Motivate team members and ensure understanding of KPIs to improve individual and team performance
Work with the marketing team
Customer service
Ensure quality of customer service
Ensure that the team maintains communication with customers
Resolve customer complaints and support decisions made by sales advisors
Operations
Ensure the maintenance, presentation and organisation of the shop
Ensure payment procedures are followed
Monitor expenditure on blinds
Set up staff schedules as required
Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
Maintain good communication with members of the company and other stores.

Visual Merchandising

Maintain merchandising guidelines
Ensure that the store is clean, organised and complies with the guidelines set by management.
Work with the logistics and marketing teams to ensure that the store's product range is correct
Identify and communicate defective products as quickly as possible
Communicate stock requirements
Human resources
Participate in the recruitment, training and development of staff
Evaluate the performance of each staff member and provide constant feedback to improve performance
Helping to resolve HR problems
Ensuring that professional image and standards are respected and reflect the brand image
Requirements
You love APM Monaco!