Service Manager - Hygiene

• Initial Hygiene has an excellent opportunity for a Service Manager to join our team servicing the Sydney on a permanent full-time basis.
• Initial Hygiene is a division of Rentokil Initial and has been offering hygiene solutions to businesses for over 40 years.
• About Us:
• At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
• Role Description:

An exciting and rare opportunity has arisen for a candidate with a keen eye for cleanliness, impressive people focused leadership skills and a drive for improvement to join the Initial Hygiene Team. Reporting to the Operations Manager, you will be responsible for managing and developing a team of Service Technicians to ensure quality delivery of service and customer satisfaction. This role is predominantly Monday to Friday and public holidays rostered off and includes a fully maintained company vehicle, mobile phone, and company uniform.

• The main duties for this role will include, but not be limited to:
• Supervise, develop and coach the Service Technician team in field
• Conduct & participate in monthly team and safety toolbox meetings
• Conduct regular quality audits
• Inducting new staff members to the team
• Managing and scheduling service runs
• Administration related to servicing activities
• Managing customer feedback
• Fortnightly Pays
• Covering service runs for Service Technicians when required
• The ideal candidate will possess:
• Previous experience in a Supervisory or Management role (minimum 2 years) looking after upward of ten employees
• Certificate IV Front line Management (desirable)

Excellent customer service skills and negotiation skills

• People management skills
• Excellent communication skills, both written and verbal
• Ability to work well under pressure and meet KPI’s
• Time management skills
• Extensive knowledge of field servicing will be highly regarded
• A current Australian Driver's license is essential
• Only candidates that meet the requirements of the role will be shortlisted and invited to attend the interview process.
• Please note that our recruitment process involves the completion of reference checks, medical checks and police checks.