Senior Customer Service Executive Airfreight, Import

• Location: East (Company Transport Provided at Designated Points) • Industry: Global Freight Forwarding & Logistics • Working Hours: Monday to Friday, 8:45am – 5:45pm

About the Company

Join a globally established logistics provider with a strong presence across international markets, offering end-to-end supply chain solutions across air, ocean, and contract logistics. With a reputation for operational excellence and customer-centric services, the company partners with multinational clients to deliver efficient and reliable freight solutions worldwide. This is an excellent opportunity to be part of a dynamic team within a fast-paced and growth-oriented environment.

Your Role

As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities

• • Oversee end-to-end import airfreight shipments, from pre-alert to delivery • Coordinate closely with overseas agents, airlines, customers, and internal teams • Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations • Ensure adherence to customs requirements and IATA guidelines • Provide timely shipment updates, including delays and delivery arrangements • Coordinate cargo arrival, clearance, and last-mile delivery • Maintain accurate system updates and shipment records • Monitor shipments to ensure KPI targets and timely job closure • Handle billing, cost verification, and invoice discrepancies • Support quotation requests for import shipments when required • Ensure compliance with customer SOPs and service standards • Proactively escalate and resolve operational issues
• Key Requirements • Diploma or Degree in Logistics, Supply Chain, or related discipline • Minimum 3–5 years of experience in airfreight import operations • Strong knowledge of import documentation, customs clearance, and IATA regulations • DGR certification will be an added advantage • Proficient in MS Office and logistics systems • Strong communication, coordination, and problem-solving skills • Detail-oriented, customer-focused, and able to thrive in a fast-paced environment • A proactive team player with a positive attitude
• Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com
• Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661