Freelance Graphic Designer

• We are growing! We are currently looking to hire a Freelance Graphic Designer to work with us remotely .
• Who we are:
• Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
• The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
• Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
• What We’re Looking For We’re looking for a Freelance Graphic Designer to help shape the visual identity of CXG Learn, our mobile-first learning platform for luxury and premium brands. CXG Learn is evolving from standalone modules into a scalable ecosystem of premium, engaging, “Insta-story” style learning paths — and we need a designer who can create content that feels as elevated as the brands we serve.
• This is hands-on design work built directly inside our learning-authoring platform, not just file delivery. The ideal candidate has a strong visual eye, a premium sensibility, and a genuine appetite to learn new tools and experiment as we build.
• A note on tools:

Much of this role happens inside Autrice, our learning-authoring platform, and similar tools — not the usual design software. They’re simple but different, so a willingness to learn and iterate is essential, and you should expect an initial trial-and-error phase as we establish the best ways of working together. We value designers who are comfortable with that.

Key Responsibilities

• Module & Template Design
• Design and refine learning-module templates directly in our authoring platform — typography, colour, layout, visual hierarchy, and navigation consistency.
• Ensure every screen is mobile-first and optimized for portrait consumption.

Path Identities

Develop distinct-but-coherent visual identities for learning paths such as Luxury, Clienteling, Emotional Selling, and Management.

Move from single-module thinking to full-path creative systems that remain part of the CXG Learn ecosystem.

Visual & Icon Libraries

Build reusable visual libraries — neutral boutique backgrounds and category-specific backgrounds (cosmetics, ready-to-wear, jewellery, watches).

Create icon sets tied to the client experience and retail performance.

Module Revamps & Guidelines

Revamp existing modules to be more premium, mobile-first, and scalable.

Apply and help maintain the CXG Learn creative guidelines across all content.

Collaboration

Work closely with the marketing and learning teams, iterating quickly through feedback.

Requirements

• What You Bring
• Core Skills
• Strong graphic and visual design skills with a premium, luxury-coded sensibility.
• Mastery of Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Expertise in typography, layout, visual hierarchy, and mobile-first design.
• Ability to create and maintain templates, icon sets, and reusable visual systems.
• Comfort designing in portrait/mobile formats.
• French-speaking skills would be an added advantage.

Experience

• 5+ years of professional graphic design experience, ideally for premium or luxury brands.
• A portfolio demonstrating design systems, digital content, or learning/e-learning work.
• Experience learning and working within new digital tools or platforms (a key requirement — see note above).
• Familiarity with Figma, Canva, motion, or icon design is a plus.

Behavioural Attributes

• Willing to learn new authoring tools and comfortable with an initial trial-and-error phase.
• Proactive, adaptable, and self-managing in a remote, deadline-driven environment.
• Collaborative, with strong communication and a keen eye for detail.
• A passion for continuous learning and emerging design trends.
• Why Join CXG?
• Work on high-impact learning experiences for globally recognized luxury brands.
• Help shape a premium learning platform from the ground up.
• Collaborate with a dynamic, multicultural team that values innovation and creativity.
• A flexible, ongoing freelance engagement with room to grow.
• If you’re a designer who loves elevated visuals and enjoys learning new tools, we’d love to see your work.