English-French Bilingual Customer Service Representative - Canada Logistics Acco

Job Title: English-French Bilingual Customer Service Representative (Canada Logistics Account)

Overview:

We are seeking an English-French Bilingual Customer Service Representative to support a Canada logistics account. This position is ideal for candidates with strong phone-based customer service skills who thrive in a fast-paced, high-pressure environment with heavy call volume. The role involves providing professional support for logistics-related inquiries, efficiently handling customer issues, and maintaining accurate documentation in internal systems.

• Key Responsibilities:
• - Provide customer service support in both English and French for a Canada logistics account.
• - Handle a high volume of phone-based customer interactions.
• - Assist customers with logistics-related inquiries, service issues, shipment follow-up, and general support requests.
• - Accurately and completely record customer interactions in internal systems.
• - Follow established workflows, service standards, and escalation procedures.
• - Coordinate with internal teams to resolve customer issues when necessary.
• - Maintain service quality and efficiency in a high-pressure, high-call-volume environment.
• Working Schedule:
• - Service window aligned with US Mountain Time (MT), from 7:00 AM to 8:00 PM.
• - Three shifts are arranged within this service window.
• - 8 working hours per day.
• - 6 working days per week (Monday to Saturday).
• - For candidates based in Egypt, working hours will generally fall within the afternoon to late night/early morning local time.
• - Candidates must be comfortable working this schedule.
• Requirements:
• - Fluent in English and French, both spoken and written.
• - At least 1 year of customer service experience.
• - Previous phone support/call handling experience is required.
• - Ability to perform well in a high-pressure, high-call-volume environment.
• - Strong communication, problem-solving, and documentation skills.
• - Reliable, disciplined, and able to follow structured service processes.
• Preferred Qualifications:
• - Experience in the logistics industry is preferred.
• - Experience supporting international customers is a plus.
• - Previous experience in call center, customer support, or service operations is preferred.
• Application Information:
• Please submit your resume with the following details:
• - Contact information - English proficiency level - French proficiency level - Customer service experience - Phone support experience - Logistics-related experience (if any)