Customer Care Associate (English and Arabic Speaker)

• Who are we?
• Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
• About the Role:

Office and home based

5-day work per week (Monday to Sunday)

Fluent Arabic and English Speaker is a MUST

Responsibilities

• Manage customer calls and request relevant information
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager
• Requirements
• Minimum 3 years relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Fluent Arabic and English. Any other language will be a bonus.

Able to work independently with minimal supervision

• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred
• This position is based in Dubai.

Benefits

• Why Join APM?
• • Global, Dynamic Team: Diverse and energetic workforce.
• • Growth Opportunities: We support your professional development.
• • Collaborative Culture: Teamwork and open communication.
• • Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
• Don't wait to join APM Monaco! Click on APPLY NOW!