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FukuSingapore, Singapore
Assistant Service Manager
- - Assist in managing the service department team by providing guidance, support, and coaching as needed.
- - Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
- - Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
- - Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly.
- - Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets.
- - Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues.
- - Coordinate with other departments to optimize resource allocation and effectively meet service demand.
- - Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
- - Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
- - Perform any other ad hoc tasks as assigned by the Manager or Management.